The Drop-In Center Therapeutic Case Manager (TCM) collaborates with other Housing Department staff to serve as the entry point into all HUD residential programs. The Therapeutic Case Manager leads clinical efforts to match homeless and unstably housed youth with appropriate services. The Therapeutic Case Manager maintains a caseload of 20 to 30 high needs youth, develops Individualized Case Plans and monitors their progress towards their goals. In addition, the TCM provides brief counseling services to clients, deescalates conflicts and crisis situations and assists clients in other mental health and medication matters. The Therapeutic Case Manager also collaborates with other staff to provide life skills training and other socio cultural activities in an effort to support their successful transition to self-sufficiency.
● Conducts intake assessments and provides community referrals to all new Drop-in center clients
● Is available to conduct one-on-one counseling sessions with youth on a weekly or monthly basis.
● Conducts family sessions as appropriate and with the goal of helping youth create a net of life-long informal support.
● Provides crisis intervention and de-escalation of conflict, as well as reporting Unusual Incidents to DHS;
● Acts as a liaison with other crisis services providers in the District of Columbia.
● Enters all case notes and appropriate data into ETO system and HMIS daily;
● Assists clients, as appropriate, in scheduling appointments with other social service providers;
● Implements the Service Prioritization Decision Assistance Tool (SPDAT) with clients and enters assessment information into the Homeless Management Information System (HMIS);
● Maintains clients notes up-to-date, including gathering appropriate documents for case files and requests necessary information from outside agencies.
● Facilitates group life skills workshops and other youth support groups at least once every week;
● Helps developing a monthly calendar of recreational and socio-cultural activities. Leads activities and coordinates with other LAYC staff for joint activities, as appropriate;
● Identifies and invites outside professionals to serve as guest instructors in life skills workshops.
● Develops partnerships with businesses and organizations that provide free or low cost recreational and socio-cultural activities for clients;
● Provides in depth skills development (life skills, career development, etc) on an individual basis for youth as needed.
● Works with community agencies, school leaders, and LAYC/MMYC program staff to develop and foster an effective coordination of services for youth.
● Provides support to street outreach workers included but not limited to community canvassing, tabling events and yearly homelessness counts.
● Meets with Program Manager for bi-weekly programmatic supervision;
● Meets with Clinical Supervisor for weekly clinical supervision;
● Improves professional skills by attending workshops, seminars, and training sessions as allowed by time and funding constraints;
● Represents the LAYC on various city-wide committees dealing with youth homelessness;
● Collaborates in maintaining working space and organizing youth designated areas;
● Assists in creating and maintaining safe space for all youth at the Drop-in center;
● Performs other duties as assigned by the Program Manager.
● Master’s Degree in Social Work or related field preferred; significant experience working with at-risk youth considered
● Minimum three years of experience working with at-risk youth
● Experience in managing crisis situations
● Knowledge of community and local resources in DC and Maryland
● Ability and desire to maintain a flexible schedule (including late nights and weekends)
● Knowledge of criminal background checks and ability to complete clearances
● Bilingual: English and Spanish preferred
● Knowledge of case management, monitoring and reporting
● Ability to work well and communicate with culturally diverse population
● Ability to translate Positive Youth Development techniques into practice
● Strong organizational skills and ability to work with minimum supervision
● Excellent oral and written skills
● Proficient computer skills, experience with ETO or other data collection system a plus
This is largely a sedentary position that requires the ability to speak, hear, see, and lift small objects up to 10 lbs. May require the ability to travel locally and/or regionally.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Please send resume and cover letter to Marcos Nunes, Program Manager for Drop-in center email@example.com