The Drop-in-Center Program Manager is responsible for the management and implementation of the LAYC Drop-in Center. Program Manager ensures that all human resources, budgets, policies, and contractual requirements, clients’ outcomes are met. The position is also responsible for implementing best practices in the homeless and runaway and child-welfare fields and the on-going evaluation of programs under supervision.
- Develops and monitors administrative and programmatic procedures to facilitate and enhance the delivery of services to youth.
- Prepares and monitors budgets.
- Ensures that all contracts and licensing requirements for every program under supervision are met.
- Oversees personnel matters, including hiring, orientation, training, supervision, evaluation of staff.
- Assesses the quality of all services and outcomes of the programs via ETO reports, regular meetings with the program staff.
- Ensures that “Efforts to Outcomes” and HMIS statistical information is utilized for both statistical and programs evaluations purposes.
- Ensures that clients’ documentation is entered into HMIS/ETO and any other database required by funders within 48 hours of activity;
- Provides reports to funders as required by contracts/regulations.
- Writes required reports, renewal applications, license and monthly statistics in conjunction with the Department Director.
- Works with supervisees and external stakeholders to ensure appropriate services and matching placement of youth to LAYC and other housing programs throughout the city.
- Develops, implements and modifies programs’ policies according to 1) the needs of the programs and clients’ goals 2) in accordance with Federal and DHS regulations.
- Ensures proper maintenance of all youth’s case files and programmatic records, including administrative and financial records.
- Oversees the physical environment of the Drop-in-Center facility.
- Coordinates all maintenance operations and monitors all necessary repairs to the program facility.
- Coordinates the purchase of required supplies and ensures inventories are updated regularly.
- Coordinates weekly staff meetings, staff supervision, monthly program resident meetings, and weekly case reviews.
- Participates in publicity activities throughout the Washington, DC Metropolitan area related to the residential programs.
- Attends collaborative meetings with other youth housing providers in the DC region to maintain relationships and coordination.
- Represents LAYC at the Coordinated Assessment Housing Placement (CAHP) bi-weekly meetings with other housing providers
- Meets with Housing Director for direct bi-weekly supervision.
- Strong communication and organizational skills.
- Bachelor’s in Social Work, Masters of Social Work, nonprofit management preferred.
- Ability to develop, revise and oversee individual program budgets.
- Ability to plan, implement program functions and evaluate program outcomes.
- Ability to demonstrate cultural competence with diverse clients and staff.
- Experience working with LGBTQ youth of color
- Knowledge of residential programming, and residential goals for at-risk and under-served youth.
- Experience in planning and running special events.
- Ability to manage a budget of ½ million or more.
- At least three years of program management experience;
- At least three years of experience working with at-risk and under-served youth, families or other populations;
- Extensive knowledge of community resources;
- Ability to complete FBI, police, and Child Protective Services background clearances;
- Flexible schedule: Position requires working some evenings and weekends and rotating on-call schedule.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.