The Case Manager provides direct holistic case management to homeless and runway youth ages 18 to 24 admitted into the Latin American Youth Center Independent Living Program. The Case Manager assists participants in the development, implementation and on-going evaluation of case plans. A priority of this position is to find alternative, safe, long-term housing for youth, while equipping them with skills needed for self-sufficiency.


  • Provides leadership in the planning, organization, coordination and delivery of social services to homeless and runaway youth;
  • Works collaboratively with educational, legal, medical, mental health and other social service professionals to address the needs of clients;
  • Works closely with participants’ families – as clinically appropriate – and puts services in place that ensure prompt and safe reunification or that address relational patterns that precipitated the presenting problems.
  • Conducts quality assurance reviews;
  • Maintains participants’ records in compliance with funders and LAYC requirements;
  • Keeps databases such as ETO, HMIS, and CATCH/TANF up to date.
  • Conducts SPDATs at appropriate intervals with each client.
  • Develops and monitors the participants’ individualized service plans.
  • Meets with participants at least four times per month, with one of those visits taking place at the youth’s apartment.
  • Ensures that provision of services is in line with program’s and participant’s safety, well-being and permanency outcomes.
  • Conducts interviews with potential TLP candidates and provides feedback regarding admission to the program.
  • Assists participants in scheduling appointments with other social service providers.
  • Conducts weekly apartment maintenance checks (announced and unannounced) to ensure participant is living in compliance with program rules.
  • Must be available to respond to emergency calls on a rotating basis.
  • Accompanies participants, as necessary, to appointments; monitoring attendance and participation at parent education and life skills classes.
  • Monitors participant bank accounts and financial statements
  • Develops, monitors, and updates participant discharge and aftercare plans.
  • Assists in the selection and implementation of life skills curriculum.
  • Prepares and delivers individual and group workshops with participants.
  • Conducts life skills assessments and reinforces healthy behaviors and practices for participants according to the life skills curriculum.
  • Performs other duties as assigned.


  • BA in Social Work or related field or 2 year experience working with at-risk children/youth
  • Minimum two-years of experience working with at-risk children and/or youth
  • Experience working with disconnected youth
  • Knowledge of community and local resources
  • Flexible schedule including nights and weekends
  • Ability to complete FBI, police, and Child Protective Services background clearances
  • Bilingual or fluent/proficient in English and Spanish.
  • Demonstrated knowledge of youth development
  • Knowledge of case management, monitoring and reporting
  • Ability to work well and communicate with culturally diverse populations
  • Ability to translate Positive Youth Development techniques into practice
  • Ability to work with minimum supervision
  • Excellent oral and written skills
  • Strong organizational skills
  • Ability to work Monday-Friday 10:00am-6:00pm
  • Some weekend hours required

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

If interested, please contact Eskayra Pagan at