The Housing Program Manager (PM) is responsible for the management and implementation of the LAYC’s Independent Living Programs. The PM ensures that all human resources, budgets, policies, contractual requirements, and clients’ outcomes are met. The position is also responsible for implementing best practices in the Homeless and Runaway Youth field and the on-going evaluation of programs under supervision.
- Develops and monitors administrative and programmatic procedures to facilitate and enhance the delivery of services to youth.
- Develops and maintains meaningful relationships with residents in order to better assist them in meeting their permanency goals.
- Ensures that all services are provided using positive youth development and trauma-informed care approaches.
- Prepares and monitors budgets.
- Ensures that all contract and licensing requirements for every program under supervision are met.
- Oversees personnel matters, including hiring, orientation, training, supervision, evaluation of staff.
- Assesses the quality of all services and outcomes of the programs via Efforts to Outcomes (ETO) and Homeless Monitoring Information System (HMIS) reports and regular meetings with the program staff.
- Ensures that ETO and HMIS statistical information is utilized for both statistical and programs evaluations purposes.
- Ensures that clients’ documentation is entered into HMIS/ETO, and any other database required by funders, within 48 hours of activity;
- Writes required reports, renewal applications and monthly statistics in conjunction with the Department Deputy Director.
- Works with supervisees and external stakeholders to ensure appropriate placement of youth in ILP programs.
- Meets with youth to evaluate the quality of service.
- Works closely with property managers to address any issues that may result in youth/program eviction from the property.
- Develops, implements and modifies programs’ policies according to 1) the needs of the programs and clients’ goals 2) in accordance with Federal, DHHS and DHS regulations.
- Ensures proper maintenance of all resident case files and programmatic records, including administrative and financial records.
- Oversees the physical environment of all Programs’ apartments.
- Coordinates all maintenance operations and monitors all necessary repairs to any of the program facilities.
- Coordinates purchase of required supplies and ensures inventories are updated regularly.
- Coordinates bi-weekly staff meetings, weekly staff supervision, monthly program resident meetings, and bi-weekly case reviews.
- Participates in publicity activities throughout the Washington, DC Metropolitan area related to the residential programs.
- Attends collaborative meetings with other youth housing providers in the DC region to maintain relationships and coordination.
- Meets with Housing Deputy Director for direct bi-weekly supervision.
- Fully bilingual in English and Spanish.
- Strong communication and organizational skills.
- Masters of Social Work, nonprofit management.
- Ability to develop, revise and oversee individual program budgets.
- Ability to plan, implement program functions and evaluate program outcomes.
- Ability to demonstrate cultural competence with diverse clients and staff.
- Knowledge of residential programming, and residential goals for at-risk youth.
- Experience in planning and running special events.
- Ability to manage a budget of ½ million or more.
- At least three years of program management experience;
- At least three years of experience working with at-risk youth, families or other populations;
- Extensive knowledge of community resources;
- Ability to complete FBI, police, and Child Protective Services background clearances;
- Flexible schedule: Position requires working some evenings and weekends and rotating on-call schedule.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.