The Crisis Support Specialist provides direct therapeutic care to program participants to prevent emotional and/or behavioral regulations and provide immediate crisis intervention.  The Crisis Support Specialist also provides enrichment and community building activities.


  • Supervises apartment building throughout third shift Tuesday through Sunday to ensure participant compliance in program
  • Plans, and executes one resident social activity a week for Safe Housing residents.
  • Develops meaningful and purposeful relationship with clients.
  • Provide intensive 1:1 behavioral support services to clients experiencing a crisis that jeopardizes their current placement and that of other clients in the programs.
  • Use good interpersonal communication skills to gain client cooperation and resolve conflicts.
  • Interact with all clients in accordance with the individual service plan and the therapeutic process
  • Deescalates client crisis and emergencies in an effective and appropriate manner.
  • Serves as a liaison with building management during non-office hours.
  • Writes progress notes after each contact and inputs them into ETO and HMIS within 24 hours;
  • Documents all contacts with clients, family members, LAYC staff, and representatives from other agencies involved in the provision of client services;
  • Assists in evaluating and tracking clients’ progress;
  • Lead/participate in staff training and/or seminar presentations as requested.
  • Notify Supervisor of any significant client medical complaint(s), unusual events, accidents, medical problems, property damage or maintenance concern, etc. Makes appropriate referrals in accordance to the client’s treatment plan and works with program’s case manager to ensure that supportive services are delivered;
  • Conducts apartment inspections as needed to monitor for safety and program violations.
  • Ensures the clients respect building quiet hours and other building and program regulations.
  • Attends individual and/or group clinical supervision on a weekly basis;
  • Attends programmatic meeting with  Program Manager ;
  • Reports on time, unless a legitimate excuse is provided;
  • Improves professional skills by attending workshops, seminars, and training sessions as allowed by the time and funding constraints;
  • Performs other activities as assigned;
  • Adheres to all LAYC personnel policies.


  • Masters in Social Work, Counseling, Psychology or related field; licensed at the LGSW or equivalent preferable. ( BA + 5 years of experience working with homeless youth can replace Master’s degree).
  • At least three-years of experience working with mental health clients within  a culturally diverse population
  • Complete medical evaluation, FBI, local police and child abuse and neglect clearances
  • Complete CPR and First Aid certification
  • Familiar with trauma informed care & strength based approaches
  • Knowledge of services and resources in the areas of mental health, substance abuse, prevention, treatment and rehabilitation;
  • Knowledge in crisis intervention;
  • Ability to evaluate youth’s emotional, behavioral and social needs and determine the optimal treatment strategies;
  • Valid Driver’s license.
  • Ability to conduct individual, family and group counseling sessions
  • Excellent communication and organizational skills;
  • Ability to relate to culturally diverse population;
  • Fluency in English and Spanish
  • Computer proficiency.


This is largely a sedentary position that requires the ability to speak, hear, see, and lift small objects up to 10 lbs. May require the ability to travel locally and/or regionally.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.


please send a resume and cover letter to Housing Deputy Director, Jessica Yepez Rufino at