The Drop-In Center Case Manager collaborates with other Housing Department staff to serve as the entry point into all LAYC residential programs. The Case Manager leads intake efforts to match homeless and unstably housed youth and young families with appropriate services. In addition, the Case Manager maintains a caseload of 20 to 30 youth on the housing waiting lists, develops Individualized Case Plans, and monitors their progress towards their goals. The Case Manager also collaborates with other staff to provide life skills training and other socio-cultural activities in an effort to support their successful transition to self-sufficiency.
Drop-In Center Case Manager Duties
- Develops monitors and updates (every 1 month) clients’ Individual Case Plans in collaboration with the participant, and parent/guardian;
- Meets with clients to ensure that case goals are being met;
- Assists clients, as appropriate, in scheduling appointments with other social service providers;
- Accompanies clients, as necessary, to legal, medical, dental and other appointments;
- Makes referrals for the following services: educational and vocational programs, career development programs, housing, medical and dental services, legal services;
- Maintains contact with educational program administrators, teachers and school counselors to monitor school attendance, behavior, and academic performance;
- Reviews all case files to ensure that they are up-to-date.
- Conducts initial intake with all new clients;
- Implements the Service Prioritization Decision Assistance Tool (SPDAT) with clients and enters assessment information into the Homeless Management Information System (HMIS);
- Assists in managing the residential program waiting lists;
- Co-facilitates group life skills workshops at least once per month;
- Conducts individual workshops with clients as needed;
- Develops a monthly calendar of recreational and socio-cultural activities. Leads activities and coordinates with other LAYC staff for joint activities, as appropriate;
- Identifies and invites outside professionals to serve as guest instructors in life skills workshops.
- Develops partnerships with businesses and organizations that provide free or low cost recreational and socio-cultural activities for clients;
- Enters all case notes and appropriate data into ETO system daily;
- Meets with Program Manager for bi-weekly programmatic supervision;
- Meets with Clinical Supervisor for bi-weekly case management supervision and group supervision;
- Improves professional skills by attending workshops, seminars, and training sessions as allowed by time and funding constraints;
- Represents the LAYC on various city-wide committees dealing with youth homelessness;
- Performs other duties as assigned by the Program Manager.
- Minimum of Associate’s or Bachelor’s degree
- Minimum of two years’ experience working with youth
- Strong knowledge of community resources
- Flexible schedule: Position may require some weekend hours
- Bilingual English and Spanish strongly preferred
- Experience working with LGBTQ youth is preferred
- Strong communication and organization skills
- Ability to translate positive youth development techniques into practice
- Ability to deal with a multicultural and diverse setting
- Computer proficiency
- Ability to complete FBI Background check, Police Clearance, and Child Protection Clearance
- The LAYC welcomes diverse applicants with diverse backgrounds to include applicants that identify with this population
- Ability to work Monday-Friday
- Some weekend hours required
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.